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 Right to Cancel & Refund Policy

Cancellation Rights

  • Customers purchasing directly from Innova NanoJet Technologies Ltd have the right to cancel their order within 14 days of receiving the product, in accordance with consumer protection laws.

  • To initiate a cancellation, please contact our customer support team with your order details. Products must be returned in their original condition and packaging.

Refund Policy

  • If your cancellation request is received within 14 days of delivery, we will issue a full refund upon receipt of the returned product.

  • Refunds will be processed using the original payment method within 7-10 business days of receiving the returned item.

  • Shipping costs for returning products are the responsibility of the customer unless the item is faulty or incorrect.

Exclusions

  • Custom or personalized products cannot be returned unless defective.

  • Used or damaged items that are not faulty are not eligible for a refund.

  • Business or bulk orders may be subject to different cancellation terms.

Faulty or Incorrect Items

  • If you receive a defective or incorrect product, please contact our customer service within 7 days of receipt. We will arrange for a replacement or refund, including return shipping costs where applicable.

Contact Information

  • For any questions regarding these terms, please contact us:

  • Innova NanoJet Technologies Ltd
    Block 15, Vale of Leven Industrial Estate, Dumbarton, G82 3PD, UK
    Email: info@innova-nanojet.co.uk

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